Getting Started with Microsoft Lync Training

Microsoft launched Microsoft Lync Server 2010 in early 2011. This unified communications solution takes over from Office Communicator, the previous instant messaging client. Combining Voice Over IP (VOIP), Instant Messaging (IM), and conferencing, it is a complex full service communications client. If your department is responsible for implementing and maintaining Microsoft Lync, your systems administrators are going to need Microsoft Lync training to make sure they're up to speed on the best practices for working with the server. Microsoft Lync Server 2010 integrates with Microsoft Exchange Server to provide contact lists based on Outlook contacts, and availability of contacts based on Outlook calendars. Lync Server can also provide VOIP services, either integrating with a corporate telephone system or providing services for voice communications both to Lync-enabled desktop handsets as well as integrated headsets and speaker sets that connect to a PC or laptop via USB. Deploying a unified messaging (UM) system gives a company flexibility in employee working arrangements. A UM environment can provide automatic call forwarding, and the Lync mobile client enables a seamless presence for employees. Whether they are at their desk, at a client site, on travel, or stuck in traffic, if they are available then the person trying to reach them (via voice or IM) need not care where they are - calls are automatically forwarded to their location. They can screen their calls, and if they're unable to answer, they will receive a transcription of the voicemail in their email inbox. It's a very powerful solution. Integration with Exchange means that if they are scheduled to be in a meeting, their calls can be automatically routed to voicemail without disturbing them. Rules for presence are easily customized by the user, so for example they can set an "At lunch" status with a list of high-priority contacts. Anyone who calls them while they are "Out to lunch" will be sent to voicemail, except for contacts on the high-priority list, who will ring through to their mobile phone. Microsoft Lync Training from QuickStart Intelligence is essential for administrators who are new to this platform. QuickStart Intelligence is a Microsoft Gold Partner.